Here at we not only pride ourselves in our great prices but even more so in our great customer service.

We realise that buying on the internet can be a worry for some so we've been asking customers to comment on our performance to give you some added assurance..


"..For what it's worth...I've dealt with about 60 suppliers over the last 12 months to get our new house sorted out...and you guys have been, without doubt, the best in terms of response times, customer service etc...+ I'm sure the product will be awesome."


PL - London


"Thank you very much for your quick efficient service and excellent communication"


AB - Tewkesbury


"I needed a Sold Secure Lock, Gold Rated, to meet the insurance requirements for my bike. I researched these items and found suitable locks and ground anchors on the web.

Not only was BikeVault-SoldSecure the cheapest, but I have never experienced such positive customer focused attention from suppliers than I did on this occasion from Simon. Order was easily placed, Simon quickly ratified availability and agreed the delivery date. Simon then kept me informed of departure and delivery schedule. Lock and Ground Anchor arrived when expected, packaged well and will do the job nicely.

I thoroughly recommend BikeVault-SoldSecure on four points: Quality, Price, Service and Communication."


HC - Amesbury


"For me Bike Vault is the perfect storage solution. The unit is small enough to be unobtrusive at the front of our house but is more than sufficient to keep my bike and ancillary equipment secure and dry.  As well as producing a first-class product the customer service was exemplary, delivery was extremely quick and Simon was on-hand at all times to answer questions and offer advice. I would recommend Bike Vault without hesitation."


MSC - Sale

"Excellent customer service, good communication and a quality product received promptly."


RK - Harlow


"I called to enquire about chains and a ground anchor to secure two mountain bikes in my garage and to my roof mounted cycle carrier. The call diverted to answer phone but I hung up before leaving a message, with the intention of calling back later on. I was pleasantly surprised when Simon called me back almost immediately. After discussing my requirements over the phone, I placed my order over the internet the same evening. My order was shipped the following day and delivered in 24 hours, accompanied by email and text message updates throughout. The service, knowledge and products on offer are of a very high standard and I would not hesitate in recommending to anyone. I will certainly use you again should I need further bike security items in the future."


DL - West Yorkshire


"Package received! Many thanks - Awesome service!

I will gladly leave you feedback!


I was in need of a 'Sold Secure' lock to secure my Mountain Bike to my ground anchor - After much searching I contacted Simon and he was more than happy to help! - He advised me on which product to go for and even provided proof of 'Sold Secure Gold Status' by sending me a certificate! Awesome service - I ordered the Oxford HD chain and lock and they were here in no time at all - all with delivery tracking too! I would definitely recommend to anyone looking to purchase bike security items! Keep up the good work! It's rare nowadays to deal with such good people!"


AF - Islip


"Enquired about a bike lock on Sunday; Simon rapidly responded; purchased; item despatched Monday and received 10am Tuesday. That is what I call customer service. For me there is one place to shop for a lock!"


RG - Herefordshire


“I purchased an Oxford chain and lock product from

I do a lot of touring with my bike and was concerned about the weight of the chain and lock.

Simon gave me a lot of useful advice re the product.

I would not hesitate in using in the future.”


AW - Glasgow


“I needed three Oxford Brute Force ground anchors quickly to secure our bikes in the garage when we moved house. We ordered in the morning and got the anchors to us by the afternoon of the following day. Great price too!”


JW - Altrincham


“Everyone is really happy with the new Bike Vaults.”


VF - Durham University


"Some of the best customer care I have ever experienced, and that was even after we decided to return the goods."


JH - Heathfield